Terms of Service

These Terms of Service (“Terms”) govern your use and purchase of the eSIM product (“Service”) provided by Big Sky Travel eSIM (“we”, “us”, or “our”). By purchasing or activating the eSIM, you agree to comply with and be bound by these Terms.

1. Eligibility and Device Compatibility

This Service is available only to users with unlocked and eSIM-compatible devices.
It is your responsibility to verify compatibility before purchase. No refunds will be issued for devices that do not support eSIM or are network-locked.

2. Service Description

The eSIM provides mobile data connectivity only (no SMS or voice unless otherwise stated).
Service coverage, speed, and stability may vary by location and depend on local carrier networks.
The eSIM is intended for mobile phone use only and is not compatible with routers, pocket Wi-Fi, or other hotspot devices.

3. Activation and Validity

Each eSIM plan comes with a specified validity period (e.g., 7 days, 15 days) and data allocation.
The validity period begins upon activation, either automatically (upon connection) or manually as stated in the product instructions.
Unused data does not roll over. The eSIM cannot be paused, reactivated, or extended once the validity expires.

4. Usage Policy

Use of the Service is subject to Fair Usage Policies (FUP) of our partner networks. Speed may be reduced once the data cap is reached.
We reserve the right to limit or suspend service in case of misuse, including unauthorized sharing, tethering beyond permitted limits, or fraudulent activity.

5. Refunds and Cancellations

We are committed to providing a smooth and reliable eSIM experience for our customers. If you encounter any issues with your eSIM, our team will first work to troubleshoot and resolve the concern whenever possible.

Refunds will only be issued if the eSIM cannot be activated due to a verified technical issue on the part of Big Sky Nation or its service partners.

To ensure fair use of our services, refund requests will not be approved under the following circumstances:

⁠The eSIM QR code has already been issued, accessed, or activated
The device is not eSIM-compatible or is carrier-locked
⁠Incorrect installation or misuse of the eSIM
Failure to activate the eSIM within the specified validity period
Service interruptions caused by local network conditions or factors beyond our
reasonable control

All refund requests are reviewed on a case-by-case basis. To request assistance, please contact us at esim@bigskynation.com with your order details and concern.

If approved, all refunds will be handled and processed directly by Big Sky Nation Inc., regardless of the original payment method used.

6. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages, including but not limited to:

Service interruptions due to third-party carrier issues
Loss of business, profits, or data from connectivity failure
Incompatibility or malfunction of your device

7. Data Privacy

We collect and process your data in accordance with our Privacy Policy, available here. Personal data is used strictly for service delivery, customer support, and compliance with applicable regulations.

8. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website www.bigskyesim.com. Your continued use of the Service constitutes acceptance of the revised Terms.